User Experience Researcher

Finder & Solver of Problems

25 years in enterprise technology, software and hardware usability engineering, interaction design, UX leadership, and customer research.

Focused on end-to-end customer experience and multi-channel interaction challenges requiring deep collaboration with diverse functional teams, including support, service, training, documentation, sales, product management, and engineering.

Looking for my next cross-functional team, and ready to bridge silos and empower teams to do meaningful work that measurably improves people’s lives.